Frequently Asked Questions
Answers about shopping the Marrow & Vale collection. If you need anything else, email [email protected].
With the accordion active, use Up and Down Arrow, Home, or End to move between questions.
Choose an available piece from the collection and select Buy Now. You will continue to secure Stripe Checkout to enter your shipping and payment details. Your order is confirmed after payment completes and you receive an order confirmation.
Payment is processed by Stripe through its hosted checkout. Marrow & Vale does not store your full card number. The total shown at checkout includes the item price and any applicable shipping and taxes.
Estimated delivery windows are shown at checkout. Actual timing can vary by item, destination, and carrier conditions. We will send order updates to the email address used at checkout.
Unworn items with tags attached may be returned within 30 days of delivery, subject to the policy terms. Final sale items are not eligible. Read the complete process and eligibility details on our Returns & Exchanges page.
Fit and sizing can vary by piece. Before ordering, email [email protected] with the item name and the size or product detail you are considering, and we will help with the information available for that piece.
Email [email protected] for general, product, or order questions. For a return already in progress, you can also use [email protected].